Falcon Insurance Company

Customer Service Associate


Oak Brook, IL


Full Time

Falcon Insurance Company (“Falcon”) is a property and casualty insurance company specializing in non‐ standard automobile insurance and related products and services. Falcon is a growing company who currently write in Texas, Illinois and Indiana with high expansion expectations. Falcon is led by a strong management team with over 75 years of non‐standard automobile insurance experience.


Reports to: Claims Supervisor  


Job Responsibilities:

  • Build rapport and provide a positive customer service experience in a fast‐paced environment
  • Gather information upon receipt of a new loss by phone, fax or online
  • Answer incoming status calls and provide direction and/or answers to basic claim questions
  • Perform data processing tasks associated with new loss processing
  • Set‐up appraisal assignments
  • Promptly route incoming mail and faxes to the appropriate claims staff
  • Direct inbound claim calls to the proper staff representative


  • At least 1 year of experience in a customer service role
  • Bilingual – fluent in English and Spanish, preferred
  • Excellent oral and written communicator
  • Receptive attitude and a desire to learn
  • High School diploma or equivalent


At Falcon Insurance Company (“Falcon”) we are committed to providing a comprehensive benefits package to ensure a healthy and balanced lifestyle.

Health & Wellness

  • 75% Company Paid Health insurance
  • 100% Company Paid Dental insurance
  • 100% Company Paid Vision insurance
  • Beneficiary and Travel Resource Services
  • Basic and Voluntary Life Insurance
  • Discounted health and wellness products and services
  • Fitness Program that provides access to more than 9,000 participating fitness centers nationwide



  • 401(k) plan with match and profit-sharing
  • Referral bonuses
  • Bonus Opportunities
  • Health savings account


Family & Community

  • Maternity & Paternity leave
  • Volunteer opportunities
  • Employee Assistance Program (EAP)


Time off

  • 100% Company Paid Short- and Long-term disability insurance
  • Paid time off (holidays, vacation, sick, personal)
  • Employee Assistance Program (EAP)


Company Website: www.falconinsgroup.com

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