Falcon Insurance Company

Customer Service Associate

Location

Remote Flexible - US

Type

Full Time

Falcon Insurance Company (“Falcon”) is a property and casualty insurance company specializing in non‐ standard automobile insurance and related products and services. Falcon is a growing company who currently write in Texas, Illinois, Oklahoma, Indiana and Arizona with high expansion expectations. Falcon is led by a strong management team with over 75 years of non‐standard automobile insurance experience.

Reports to: Customer Service Supervisor 

Job Responsibilities:

  • Build rapport and provide a positive customer service experience in a fast‐paced environment
  • Gather information upon receipt of a new loss by phone, fax or online
  • Answer incoming status calls and provide direction and/or answers to basic claim questions
  • Perform data processing tasks associated with new loss processing
  • Set‐up appraisal assignments
  • Promptly route incoming mail and faxes to the appropriate claims staff
  • Direct inbound claim calls to the proper staff representative

Qualifications:
  • At least 1 year of experience in a customer service role
  • Bilingual – fluent in English and Spanish, preferred
  • Excellent oral and written communication
  • Receptive attitude and a desire to learn
  • High School diploma or equivalent

Benefits

At Falcon Insurance Company (“Falcon”) we are committed to providing a comprehensive benefits package to ensure a healthy and balanced lifestyle.

Health & Wellness
  • 75% Company Paid health insurance 
  • 100% Company Paid dental insurance
  • 100% Company Paid vision insurance 
  • 100% Company paid life and AD&D insurance 
  • Basic and Voluntary Life insurance 
  • Discounted health and wellness products and services 
  • Fitness Program that provides access to more than 9,000 participating fitness centers nationwide
 
Savings
  • 401(k) plan with match and profit-sharing after 1 year of employment 
  • Referral bonuses 
  • Bonus Opportunities 
  • Health savings account 
 
Family & Community 
  • Maternity & paternity leave
  • Volunteer opportunities 
  • Employee assistance program (EAP)
 
Time off 
  • 100% Company paid short- and long-term disability insurance 
  • Paid time off 
  • Floating holiday
 

Company Website: www.falconinsgroup.com

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