Falcon Insurance Company (“Falcon”) is a property and casualty insurance company specializing in non‐ standard automobile insurance and related products and services. Falcon is a growing company who currently write in Texas, Illinois, Oklahoma, Indiana and Arizona with high expansion expectations. Falcon is led by a strong management team with over 75 years of non‐standard automobile insurance experience.
Reports to: Customer Service Supervisor
Job Responsibilities:
- Build rapport and provide a positive customer service experience in a fast‐paced environment
- Gather information upon receipt of a new loss by phone, fax or online
- Answer incoming status calls and provide direction and/or answers to basic claim questions
- Perform data processing tasks associated with new loss processing
- Set‐up appraisal assignments
- Promptly route incoming mail and faxes to the appropriate claims staff
- Direct inbound claim calls to the proper staff representative
Qualifications:
- At least 1 year of experience in a customer service role
- Bilingual – fluent in English and Spanish, preferred
- Excellent oral and written communication
- Receptive attitude and a desire to learn
- High School diploma or equivalent
Benefits
At Falcon Insurance Company (“Falcon”) we are committed to providing a comprehensive benefits package to ensure a healthy and balanced lifestyle.
Health & Wellness
- 75% Company Paid health insurance
- 100% Company Paid dental insurance
- 100% Company Paid vision insurance
- 100% Company paid life and AD&D insurance
- Basic and Voluntary Life insurance
- Discounted health and wellness products and services
- Fitness Program that provides access to more than 9,000 participating fitness centers nationwide
Savings
- 401(k) plan with match and profit-sharing after 1 year of employment
- Referral bonuses
- Bonus Opportunities
- Health savings account
Family & Community
- Maternity & paternity leave
- Volunteer opportunities
- Employee assistance program (EAP)
Time off
- 100% Company paid short- and long-term disability insurance
- Paid time off
- Floating holiday
Falcon Insurance Company
Falcon Insurance Group provides nonstandard auto insurance to more than 50,000 insureds in four states through a network of independent agents. Formed in 2012, we are a different kind of car insurance company. Our technological advantages, family environment, and focus on employee growth have allowed us to achieve $60 million in annual premiums. If you are a driven individual who would like to be part of our expanding team of more than 80 employees why not join us, as we pursue success with integrity, innovation and opportunity!
Company Website: www.falconinsgroup.com
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